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I have been buying shoes online for at least 10 years, I need wide width so it is a little hard to find shoes in stores, especially formal shoes. I finally found a pair of shoes that would look decent with my dress on Shoebuy, I ordered them on 9/30 and they were not...
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Product
#933158
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Shoebuy Customer Care Review

Horrible customer service. they refuse to respond! Canceled an order an hour after ordering AND 2 days before it shipped. Yet they mailed it anyways and now im stuck paying a restocking fee! Never again
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
#920194
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My shoes are too small in the toe bed. Returning shoes COSTS CUSTOMER $7.00. What a scam! They advertise free return shipping and charge you $7.00. DON'T BY ANY MEANS ORDER FROM THIS DECEPTIVE/FRAUDULENT COMPANY. They will not, by any means waive the $7.00 fee...
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I didn't like
  • Getting screwed on return shipping
#919733
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DO NOT buy anything from this company. I paid $20 for next day air, received emailing stating next day air and they mailed my shoes UPS ground. They told me there is nothing they can do about it and they were unwilling to reship next day air. Supervisor I talked to,...
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Anonymous
aj

I completely agree! This company is the absolute worst! They mislead customers and their supervisor was extremely rude. He even taunted me on the phone! Buy elsewhere. I ...

1.0
#911969
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I ordered a nice scarf from Shoebuy. When it arrived, I was happy with the quality and color until I saw the price tag, where the MSRP price (blacked out with a marker that becomes visible from a certain angle under strong light) says $20. Shoebuy charged me almost $30...
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Stanford, California
Product
#896038
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Tried to exchange shoes for dif. size. Free exchanges offered. Size needed was Not available so had to return the shoes. They now have a $6.95 restocking charge which is hidden in the small titles at the bottom of the page. Being an old customer this comes as...
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1.0
I didn't like
  • Return policy
#890282
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Despite having an 'unsubscribe' email option, my request has still not been honored over a month later. I continue to receive at least one to two email blasts a day. Their subscriptions page indicates that getting of their mail list can take up to 10 business days, but...
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Anonymous
Anonymous

Same thing happened to me - they won't unsubscribe me from emails even after I got them on the phone and screamed at them. Next time I'm in Boston I'm going to pay them a visi...

2.0
I didn't like
  • Return policy and email harrassment
#882858
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Tried to return pair of shoes to ShoeBuy as I have done several times in the past with no problems. Now, I am told that there is a $6.95 restocking fee. When I called customer service, they were rude and arrogant and read from a lame script. I spoke to a supervisor...
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Anonymous
Anonymous

I will never use shoebuy again, as well. I didn't mind the handling charge but they sent back the shoes to me that I had returned. They claimed they were worn and scuffed. Wh...

I didn't like
  • Reshipping fee
#875775
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I brought what I thought were flats, but ended up with two inch heels. When I tried to return them, I was told that there was a "restocking fee" of $6.95. When I purchased them, the website claims it is so easy to return with free shipping, but you have to dig a few...
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1.5
I didn't like
  • I do not like the fact they have no inventory of shoes
  • Hidden cost restock fee that no one mentioned
  • Poor customer service
#873954
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Extremely nice polite customer service but they lie into your face. They claim they will send you return label (I had to give them three! emails). None of the emails had the return label. I called multiple times-always extremely polite and friendly. I asked for...
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Anonymous
Anonymous

This happened to me. I requested a return label twice within 30 days of purchase; I could not the print label,SB said they would mail it but it never came. I made 2 more attem...

2.3
I didn't like
  • Deceptive policy-friendly face forward only
#871718
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