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I brought what I thought were flats, but ended up with two inch heels. When I tried to return them, I was told that there was a "restocking fee" of $6.95. When I purchased them, the website claims it is so easy to return with free shipping, but you have to dig a few...
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1.5
I didn't like
  • I do not like the fact they have no inventory of shoes
  • Return policy
  • Hidden cost restock fee that no one mentioned
#873954
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Extremely nice polite customer service but they lie into your face. They claim they will send you return label (I had to give them three! emails). None of the emails had the return label. I called multiple times-always extremely polite and friendly. I asked for...
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Anonymous
Anonymous

This happened to me. I requested a return label twice within 30 days of purchase; I could not the print label,SB said they would mail it but it never came. I made 2 more attem...

2.3
I didn't like
  • Deceptive policy-friendly face forward only
#871718
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We have been buying from ShoeBuy.com for many years. We have been completely satisfied with this company until now. They quietly have added a $6.95 per pair of shoes restocking fee in the last year. We recently purchased 7 pairs of shoes from them not knowing this...
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#869072
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Boots Review

Shoebuy
#748948
I ordered a pair of black boots in size 9, 2 weeks later I receive a totally different style in red in a size 7.no invoice in the box. I call Shoebuy and they said they'd send me the pair I ordered and a week later I get them in an 8.5, wrong size and no invoice again. If it's this difficult to fill an order they should be out of business in no time. Will never order from them again.
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Price Difference Review

Shoebuy
#490904
Even after confirming the web page we were viewing the sales person and their supervisor would not honor the price that was displayed on the mobile web. $15 difference. We will never shop there again.
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I ordered a pair of New Balance shoes that apparently came directly from the manufacturer. I went 5 days over the 60 day return period and they refuse to accept them back. I have ordered many shoes from this company for many years and have never had a problem. I...
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3.8
I didn't like
  • New return policy
#858053
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You will never get a label to return your shoes. They do not really want anyone returning anything. They should just state all sales final. They are the worst. They just lie about sending a return label. I'm going to pay to return my shoes myself and if I get the...
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#849299
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I ordered a pair of Crocs Patricia II Expresso/Mushroom women's size 7 from Shoebuy.com on April 20, 2016. I made the color selection and size based on what Shoebuy.com showed they had in their inventory. I made the purchase through my Paypal account which they took...
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Anonymous
Anonymous

I regularly order from Shoebuy and have never been in the same situation as the author. That is, my shoes have always been in-stock. If Shoebuy's business model were based o...

1.0
I didn't like
  • Deception
  • I do not like the fact they have no inventory of shoes
  • Are a scam online business with no shoe inventory
#836585
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I ordered a pair of very nice Men's slippers for my son. They only came in one width, which I assumed would be suitable for men. However, they turned out to be the same width as my own female slippers. I spoke with a supervisor about it, and after a long and protracted...
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Product
#833966
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I was a Shoebuy.com loyal customer prior to their new policy in August 2015. That is when they started charging a restocking fee of $6.95 per returned item. The problem with this change is that they didn't notify any of their current/previous customers, and they make...
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#822745
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Be careful when ordering at shoebuy.com: you may not have a chance to exchange or return your order. The pair of shoes I received had no original shoe-box inside, just one mailing box. Normally, when I was getting shoes from shoebuy.com there were two boxes: one...
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3.4
I didn't like
  • Getting paid for thir own mistake
#821360
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I purchased safety shoes from Shoebuy in the past. They were decent shoes but after a couple of years, they finally wore out. Safety shoes are a requirement for my job. That being said, recently purchased another pair of size nine safety shoes from Shoebuy. I would...
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2.3
I didn't like
  • Return policy
  • Horrible customer service
#820979
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