We have been buying from ShoeBuy.com for many years. We have been completely satisfied with this company until now. They quietly have added a $6.95 per pair of shoes restocking fee in the last year. We recently purchased 7 pairs of shoes from them not knowing this...Read more
I ordered a pair of New Balance shoes that apparently came directly from the manufacturer. I went 5 days over the 60 day return period and they refuse to accept them back. I have ordered many shoes from this company for many years and have never had a problem. I...Read more
You will never get a label to return your shoes. They do not really want anyone returning anything. They should just state all sales final. They are the worst. They just lie about sending a return label. I'm going to pay to return my shoes myself and if I get the...Read more
I ordered a pair of black boots in size 9, 2 weeks later I receive a totally different style in red in a size 7.no invoice in the box. I call Shoebuy and they said they'd send me the pair I ordered and a week later I get them in an 8.5, wrong size and no invoice again. If it's this difficult to fill an order they should be out of business in no time. Will never order from them again.
Price Difference Review
Even after confirming the web page we were viewing the sales person and their supervisor would not honor the price that was displayed on the mobile web. $15 difference. We will never shop there again.
I ordered a pair of Crocs Patricia II Expresso/Mushroom women's size 7 from Shoebuy.com on April 20, 2016. I made the color selection and size based on what Shoebuy.com showed they had in their inventory. I made the purchase through my Paypal account which they took...Read more
I ordered a pair of very nice Men's slippers for my son. They only came in one width, which I assumed would be suitable for men. However, they turned out to be the same width as my own female slippers. I spoke with a supervisor about it, and after a long and protracted...Read more
I was a Shoebuy.com loyal customer prior to their new policy in August 2015. That is when they started charging a restocking fee of $6.95 per returned item. The problem with this change is that they didn't notify any of their current/previous customers, and they make...Read more
Be careful when ordering at shoebuy.com: you may not have a chance to exchange or return your order. The pair of shoes I received had no original shoe-box inside, just one mailing box. Normally, when I was getting shoes from shoebuy.com there were two boxes: one...Read more
I didn't like
- Getting paid for thir own mistake
I purchased safety shoes from Shoebuy in the past. They were decent shoes but after a couple of years, they finally wore out. Safety shoes are a requirement for my job. That being said, recently purchased another pair of size nine safety shoes from Shoebuy. I would...Read more
I didn't like
- Return policy
Free shipping and free exchanges. However a $6.95 restocking fee per pair for returns! Did I miss that on the website - NO - it's not posted until you return your shoes, then you are ripped off. Is this illegal - I'm sure not, just false advertising by omission. ...Read more
I ordered a Size 12 shoe and was sent a 10.5 I called them and they stated that is was not their problem. I told them that they were responsible for the mistake and that I would not be paying for shipping or the restocking fee. They would not exchange the shoes for...Read more
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