Shoebuy Reviews

Show reviews that mention
customer customer service shoes service restocking fee pair order fee business return
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer Service

Update by user Jan 04, 2021

I have already contacted customer service at Shoebuy.com and have NOT received satisfactory resolution to my complaint. I have communicated with them on several occasions and provided all of the information they have required. This is why I have posted here.

Original review posted by user Jan 03, 2021
Hello. At a total loss of how to contact Kavita Baball, Executive VP of Customer Experience, I am writing about my terrible experience with Shoes.com. I purchased a pair of Chukka Boots (Thorogood), order #13166****. The company sent me the wrong size! I have been back and forth with the company, sending all pictures requested by them of my purchase. I incurred international shipping charges as well as additional charges to send them back. These additional costs have amounted to the cost of the boots. I received an email indicating that my boots have been received back to the warehouse. I would be refunded for the boots minus a restocking charge! I am frustrated beyond belief! In my emails I have requested to be refunded for the shipping costs and not be charged also for the restocking charge. None of this was my error and I have paid for it dearly. In addition, I have posted a comment on Face Book about my negative experience with this company. If the company is sincere about providing exceptional customer service, my plea should be answered!

User's recommendation: I do NOT recommend this company.

View full review
ID
#2363951 Review #2363951 is a subjective opinion of poster.
Cons
  • Lousy customer service
Loss
$215
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sir Yesterday i orderd .order no is # 2087 but i will not receviced.

Shoebuy - Sir Yesterday i orderd .order no is # 2087 but i will not receviced.
Shoebuy - Sir Yesterday i orderd .order no is # 2087 but i will not receviced.
Shoebuy - Sir Yesterday i orderd .order no is # 2087 but i will not receviced.
Yesterday I ordered. Order no is 2087 but I will not receive. I will pay money. You will not give my order but give my money.
View full review
ID
#2518333 Review #2518333 is a subjective opinion of poster.
Loss
$6
Preferred solution
Full refund

VERY VERY POOR CUSTOMER SERVICE AND PHONE ORDER SERVICE !!!

AFTER A NUMER OF ATTEMPTS TO ORDER ON LINE WITHOUT SUCCESS, THEN TRIED ORDER OVER THE PHONE WITHOUT SUCCESS THEN TRIED TO CONTACT CUSTOMER SERVICE WITHOUT SUCCESS, GUESS THEY DON'T WANT MY BUSINESS !!!

User's recommendation: IF THEY DON'T DO BETTER THEN SHOP SOMEWHERE ELSE !!

View full review
ID
#2479560 Review #2479560 is a subjective opinion of poster.
Location
Naples, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

Shoebuy - Refund
I returned boots, that did not fit, to you that were bought from WISH. I returned them to you because this was the return address on package. They were returned on 8/14 or 8/15. Iam still waiting on a refund of $128. Which WISH states they have to receive boots from you before they can give refund. Please let me know where this stands as I really need my refund STAT!!!
View full review
ID
#2137585 Review #2137585 is a subjective opinion of poster.
Service
Shoebuy Customer Care
Pros
  • Quality product
Cons
  • No satisfaction
Loss
$128
Preferred solution
Full refund

12 days no deliver , no answers.

destroy my faith in buying on internet , never again.12 days after order tracking still says "lablel made". check with ups and they have not received the product , but company says ups is late on shipping due to riots. who is correct ?

User's recommendation: do not buy on internet.

View full review
ID
#1971588 Review #1971588 is a subjective opinion of poster.
Location
Tallmadge, Ohio
New Reviewer

Terrible service, items don't come on time

Ordered work shoes from Overstock, with Shoebuy as the third party seller. They are now many days late from their "estimated" delivery time, and the shipping info has not updated for a week, which is unhelpful. Have contacted customer service a number of times just to be told that I'll receive a call back from them soon. Super shady - wish I had just ordered the shoes from Amazon. Not to mention that the payment on my debit card seemingly processed immediately, was withdrawn, and processed again properly a few days later. I don't trust this company, I'm certainly pissed that I don't have the work shoes that I needed, and I regret even giving them my payment information.
View full review
ID
#1555551 Review #1555551 is a subjective opinion of poster.
Service
Shoebuy Shipping Service
Cons
  • Shipping time
  • Entire process
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Let the company propose a solution

Do Not Place Orders with this company!

I have shopped via internet for Years and hey have the very worst service, worst on time delivery and worst customer service folks on the Planet. Stay away from this company.
View full review
ID
#1419865 Review #1419865 is a subjective opinion of poster.

Very bad

Got disconnected after waiting on hold forever!!!
View full review
ID
#1207529 Review #1207529 is a subjective opinion of poster.
Service
Shoebuy Customer Care
Reason of review
Poor customer service

Why buy here when theres amazon and zappos

Purchased a pair of shoes and 2 days later they still had not been shipped. customer service said it could take 1-5 business days to ship. So 10 days for a pair of shoes when Amazon and Zappos will have it to you the next day. Its 2018, people want their items asap and this company clearly doesn't understand that. On top of that i asked them to cancel my order and they couldn't even do that. So I'm basically stuck waiting 10 days to 2 weeks for a pair of sneakers which i could have had the next day from another site for free too. good thing they have free returns because they are definitely going back.
View full review
ID
#1207139 Review #1207139 is a subjective opinion of poster.
Service
Shoebuy Shipping Service
Reason of review
Order processing issue
New Reviewer

Thank you

thank you for the help
View full review
ID
#1183644 Review #1183644 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Not helpful

i didnt get and answer
View full review
ID
#1183632 Review #1183632 is a subjective opinion of poster.
Reason of review
Problem with delivery

Terrible Customer Service

I placed an order for a pair of girls rain boots for a xmas present for my Grand-Daughter off walmart.com but shoebuy was the third party seller for these boots. When i placed the order it stated delivery would be 12/13 which was cutting it close as my family was coming in from out of state the weekend before xmas to have our xmas together. I placed quiet a few orders from other sites after the date this was purchased and they all arrived on time but the order for the boots from shoebuy would not update tracking for over a week and then it finally said it would arrive somewhere between 12/19 and 12/23 which would be too late for me to give to my granddaughter as they would be back home by that time. I emailed them several times asking if the order could be cancelled or if i could have it delivered to heir address so i wouldnt have to pay shipping again but got no response. Well as i figured, the boots arrived about 2 days after my family had went home. I emailed again several times. No response. I called CS and they said they would mail me a return label and here it is about 2 weeks later and still no return label and once again several emails sent again with no response. Oh. and i almost forgot. The boots were supposed to be a 5 youth and i received a 5 toddler so they are useless to me. i will never make another purchase from the company again.
View full review
ID
#1163207 Review #1163207 is a subjective opinion of poster.
Service
Shoebuy Shipping Service
Cons
  • Would not ever purchase from this company again
Reason of review
Poor customer service
Loss
$27
Preferred solution
Full refund

Fraud

I ordered a pair of boots and a pair of shoes, they charged my card for both, then a day later they charged my card again for something I didn't order. I called customer service the first person hung up on me then I called back the second person said that they just show where my card was charges once. of course they would only see one, but my bank statement says different. Now I was told to wait 2-3 days before I call back that is how long it would take for them to receive the complaint. I will be calling back tomorrow. Sorry I didn't read reviews before ordering as I usually do. STAY AWAY. I will be calling my attorney. This is called stealing and fraud.
View full review
ID
#1147199 Review #1147199 is a subjective opinion of poster.
Service
Shoebuy Customer Care
Cons
  • Deception
  • Anything about this business
Reason of review
Problems with payment
Loss
$61
Preferred solution
Full refund
New Reviewer

Do not buy from shoebuy!

Company does not honor their warranty, supervisor Paul P was very condescending towards my questions, I will never do business with them again and will tell all I know not to either, not sure how they remain in business!
View full review
ID
#1059990 Review #1059990 is a subjective opinion of poster.
Reason of review
Poor customer service

Bella Vita shoes, nails sticking out of the heel, smelled bad, improperly dyed

I received shoes today ordered through jet.com. The package was beat up and didn't have any receipt or ticket in it except a card with the name shoebuy on it. I had to do some research to find out that shoebuy is actually jet.com. I will have to pay to return these items and they are not refunding the entire amount paid. The loss is $9.00 and a sore heel. I tried them on an immediately felt pain in my heel. I bounced up and down on them to see if it was just my foot placement, but still piercing pain. I took them off and ran my fingers on the edge to find a sharp nail. When pressing down I could feel other nails and bumps underneath. The side of one shoe was not properly dyed and had little white spots showing through. The shoes had a distinct foul chemical smell.
View full review
ID
#1052855 Review #1052855 is a subjective opinion of poster.
Product
Bella Vita Shoes Sandals
Cons
  • Shoes had strong chemical smell
  • Nails sticking out of heel
  • Improperly dyed shoes
Reason of review
Damaged or defective
Loss
$45
Preferred solution
Full refund
New Reviewer

Shoebuy Ripoff/Mistake/Scam?? Says Shoes I Returned Were Worn

I bought 2 pairs of shoes from Shoebuy. One pair was great. The second pair was the wrong size, not by a little but by 4 sizes too small. I called them the SAME DAY I received them to say I was sent the wrong size and needed to exchange the size. They informed me that the size they sent was the ONLY size they had so I could return it but I'd have to pay a restocking fee $6.95! I was angry they wanted to charge me for their mistake so I spoke to a "manager" who said they would wave the fee. They emailed a UPS shipping label which I immediately printed & packed the box back up and applied the label. UPS picked it up 3 days later. Shortly, a new package arrived from UPS. I was shocked to see that it looked like the shoes I had returned to Shoebuy! I was confused until I read a note that said the shoes had been worn and that they would not accept them back!! I couldn't believe it!! The shoes I originally had were perfectly clean. These had obviously been worn by someone because of the dirt in the sole, but these shoes could never have been worn by me because they were 4 sizes too small!! The only thing I can figure is that someone else must have returned another pair like them but had worn them & returned them dirty and Shoebuy mixed me up with another customer. I immediatetly called the "800" # and talked to someone with a foreign accent who told me that a picture was taken of the dirty shoes and that they would "investigate". I never heard anything back so I called a week or so later. They didn't have an answer for me, so they claimed again they were going to "investigate" a second time. So I called back later and of course, they say it was "investigated" and that because the shoe was worn, they can't take it back. I already knew this news that's what they would say. Now there's nothing else to do besides send out reveiws like this one to warn others that this can happen to you. I will be cancelling my email subscription with them and will no longer be a customer. Go ahead and keep my money. I will be buying my shoes from anyone but you. (BTW, just went to JC Penney.com and bought shoes from them with free shipping. Never had a problem with them.) Bye bye *** Shoebuy. Also, don't be fooled, they have changed their name to Shoes.com but it's the same place. Probably trying to get away from the bad name they are making for themselves.
View full review
ID
#1048791 Review #1048791 is a subjective opinion of poster.
Product
Easy Spirit Shoes
Pros
  • Great selection
Cons
  • Ripped me off
Reason of review
Wrongly accused of wearing shoes that I returned.
Loss
$27
Preferred solution
Full refund

Brands Related to Shoebuy

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article