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2.5
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Lousy return policy I ordered the Jambu water shoe from Shoebuy.com. Since this is the 6th pair I have owned from the time they were J-41s, I assumed that the ordered size would not be a problem.

It was as they are now one half size too large. As i packed them for winter vac, I threw the actual shoe box away. Luckily I save the mailing box and shoe forms at home. With your policy it seems that I can't return the shoes, never used and still in just out of the box condition,,,, have now wasted $68.

Will send back the shoes so maybe you can donate them to whatever group you want. Since you are in Boston, I suggest Rosie's Place or Women's Shelter on Newbury St. Something you could have thought of instead of losing a local customer over a cardboard shoebox...

Needless to say I will not be a return customer nor will I recommend you to my friends.....and "friends" on Facebook. Bet your stockholders wouldn't appreciate this approach to business...

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $68.

Preferred solution: exchange to smaller size.

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