Not resolved

Customer service is terrible. The agent I spoke with could barely speak English and I don't think she cared.

I sent back a defective pair of shoes and they still charged me a restock fee of 6.95. I kept asking why I had to pay to restock a defective shoe and she never answered me. Rip off. Their website clearly states no shipping or return charges.

Right? It's a scam because they charge for returns, but call it a "restock fee".

I have ordered from them many times and never had to return anything so they seemed fine until then. Don't fall for it.

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