Stay away from Shoebuy, they have the worst customer service I've ever encountered. If you should buy merchandise from them and it is damaged, don't expect customer service or a supervisor to help you.
I don't know what their policies are but they should be changed. They are great at passing the buck and doing nothing to help resolve your problem. I bought a pair of sneakers that squeaked so loud you could hear them a block away.
After speaking to several people, they told me they couldn't take them back because i didn't have the box, which they needed so they could resell them. I tried to explain that they were damaged and could not be resold but they refused to do anything.