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Summary of Shoebuy Customer Service Calls

12 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
04:05 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Shoebuy to Ask about:

Shipping and Delivery:

  • “Wrong item”

Other:

  • “My purchase”
  • “Orderd purses”
  • “I ordered the wrong size.”

About Shoebuy

Top 5 Likes about Shoebuy

Great selection, Agent on the phone was nice

Top 5 Dislikes about Shoebuy

Return policy, Poor customer service, Failure to notify customers of the new restocking fee, Lousy customer service, Hidden cost restock fee that no one mentioned

Summary

Shoebuy is an online store that offers a large selection of shoes for men, women, and kids, etc. Among those there are dress shoes, casual shoes, athletic shoes, and much more. The website of Shoebuy features more than 500,000 customer reviews. They are gathered for customers to make informed buying decisions. Shoebuy offers over 1,000,000 products of 1,250 brands. Such brands as Aerosoles, Allen-Edmonds, Anne Klein, Clarks, Crocs, and ECCO are presented by the company. Shoebuy provides free shipping as well as free return shipping within the USA. It also offers a 100 Price Guarantee and a 100 Secure Purchase Guarantee on every order.

Shoebuy reviews and complaints

Shoebuy is ranked 410 out of 1926 in Footwear and Clothing category

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Shoebuy Stats

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Number of Calls

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Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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