Shoebuy

Hello. At a total loss of how to contact Kavita Baball, Executive VP of Customer Experience, I am writing about my terrible experience with Shoes.com. I purchased a pair of Chukka Boots (Thorogood), order #13166****. The company sent me the wrong size! I have been back and forth with the company, sending all pictures requested by them of my purchase. I incurred international shipping charges as well as additional charges to send them back. These additional costs have amounted to the cost of the boots. I received an email indicating that my boots have been received back to the warehouse. I would be refunded for the boots minus a restocking charge! I am frustrated beyond belief! In my emails I have requested to be refunded for the shipping costs and not be charged also for the restocking charge. None of this was my error and I have paid for it dearly. In addition, I have posted a comment on Face Book about my negative experience with this company. If the company is sincere about providing exceptional customer service, my plea should be answered!

AFTER A NUMER OF ATTEMPTS TO ORDER ON LINE WITHOUT SUCCESS, THEN TRIED ORDER OVER THE PHONE WITHOUT SUCCESS THEN TRIED TO CONTACT CUSTOMER SERVICE WITHOUT SUCCESS, GUESS THEY DON'T WANT MY BUSINESS !!!

Yesterday I ordered. Order no is 2087 but I will not receive. I will pay money. You will not give my order but give my money.

I returned boots, that did not fit, to you that were bought from WISH. I returned them to you because this was the return address on package. They were returned on 8/14 or 8/15. Iam still waiting on a refund of $128. Which WISH states they have to receive boots from you before they can give refund. Please let me know where this stands as I really need my refund STAT!!!

destroy my faith in buying on internet , never again.12 days after order tracking still says "lablel made". check with ups and they have not received the product , but company says ups is late on shipping due to riots. who is correct ?

Ordered work shoes from Overstock, with Shoebuy as the third party seller. They are now many days late from their "estimated" delivery time, and the shipping info has not updated for a week, which is unhelpful. Have contacted customer service a number of times just to be told that I'll receive a call back from them soon. Super shady - wish I had just ordered the shoes from Amazon. Not to mention that the payment on my debit card seemingly processed immediately, was withdrawn, and processed again properly a few days later. I don't trust this company, I'm certainly pissed that I don't have the work shoes that I needed, and I regret even giving them my payment information.

I have shopped via internet for Years and hey have the very worst service, worst on time delivery and worst customer service folks on the Planet. Stay away from this company.

Got disconnected after waiting on hold forever!!!

Purchased a pair of shoes and 2 days later they still had not been shipped. customer service said it could take 1-5 business days to ship. So 10 days for a pair of shoes when Amazon and Zappos will have it to you the next day. Its 2018, people want their items asap and this company clearly doesn't understand that. On top of that i asked them to cancel my order and they couldn't even do that. So I'm basically stuck waiting 10 days to 2 weeks for a pair of sneakers which i could have had the next day from another site for free too. good thing they have free returns because they are definitely going back.

i didnt get and answer

thank you for the help

I ordered a pair of boots and a pair of shoes, they charged my card for both, then a day later they charged my card again for something I didn't order. I called customer service the first person hung up on me then I called back the second person said that they just show where my card was charges once. of course they would only see one, but my bank statement says different. Now I was told to wait 2-3 days before I call back that is how long it would take for them to receive the complaint. I will be calling back tomorrow. Sorry I didn't read reviews before ordering as I usually do. STAY AWAY. I will be calling my attorney. This is called stealing and fraud.

I placed an order for a pair of girls rain boots for a xmas present for my Grand-Daughter off walmart.com but shoebuy was the third party seller for these boots. When i placed the order it stated delivery would be 12/13 which was cutting it close as my family was coming in from out of state the weekend before xmas to have our xmas together. I placed quiet a few orders from other sites after the date this was purchased and they all arrived on time but the order for the boots from shoebuy would not update tracking for over a week and then it finally said it would arrive somewhere between 12/19 and 12/23 which would be too late for me to give to my granddaughter as they would be back home by that time. I emailed them several times asking if the order could be cancelled or if i could have it delivered to heir address so i wouldnt have to pay shipping again but got no response. Well as i figured, the boots arrived about 2 days after my family had went home. I emailed again several times. No response. I called CS and they said they would mail me a return label and here it is about 2 weeks later and still no return label and once again several emails sent again with no response. Oh. and i almost forgot. The boots were supposed to be a 5 youth and i received a 5 toddler so they are useless to me. i will never make another purchase from the company again.

I bought 2 pairs of shoes from Shoebuy. One pair was great. The second pair was the wrong size, not by a little but by 4 sizes too small. I called them the SAME DAY I received them to say I was sent the wrong size and needed to exchange the size. They informed me that the size they sent was the ONLY size they had so I could return it but I'd have to pay a restocking fee $6.95! I was angry they wanted to charge me for their mistake so I spoke to a "manager" who said they would wave the fee. They emailed a UPS shipping label which I immediately printed & packed the box back up and applied the label. UPS picked it up 3 days later. Shortly, a new package arrived from UPS. I was shocked to see that it looked like the shoes I had returned to Shoebuy! I was confused until I read a note that said the shoes had been worn and that they would not accept them back!! I couldn't believe it!! The shoes I originally had were perfectly clean. These had obviously been worn by someone because of the dirt in the sole, but these shoes could never have been worn by me because they were 4 sizes too small!! The only thing I can figure is that someone else must have returned another pair like them but had worn them & returned them dirty and Shoebuy mixed me up with another customer. I immediatetly called the "800" # and talked to someone with a foreign accent who told me that a picture was taken of the dirty shoes and that they would "investigate". I never heard anything back so I called a week or so later. They didn't have an answer for me, so they claimed again they were going to "investigate" a second time. So I called back later and of course, they say it was "investigated" and that because the shoe was worn, they can't take it back. I already knew this news that's what they would say. Now there's nothing else to do besides send out reveiws like this one to warn others that this can happen to you. I will be cancelling my email subscription with them and will no longer be a customer. Go ahead and keep my money. I will be buying my shoes from anyone but you. (BTW, just went to JC Penney.com and bought shoes from them with free shipping. Never had a problem with them.) Bye bye *** Shoebuy. Also, don't be fooled, they have changed their name to Shoes.com but it's the same place. Probably trying to get away from the bad name they are making for themselves.

Company does not honor their warranty, supervisor Paul P was very condescending towards my questions, I will never do business with them again and will tell all I know not to either, not sure how they remain in business!