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I received shoes today ordered through jet.com. The package was beat up and didn't have any receipt or ticket in it except a card with the name shoebuy on it. I had to do some research to find out that shoebuy is actually jet.com. I will have to pay to return these...
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I didn't like
  • Nails sticking out of heel
  • Shoes had strong chemical smell
  • Improperly dyed shoes
#1052855
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I bought 2 pairs of shoes from Shoebuy. One pair was great. The second pair was the wrong size, not by a little but by 4 sizes too small. I called them the SAME DAY I received them to say I was sent the wrong size and needed to exchange the size. They informed me that...
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3.8
I liked
  • Great selection
I didn't like
  • Ripped me off
#1048791
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Lousy return policy I ordered the Jambu water shoe from Shoebuy.com. Since this is the 6th pair I have owned from the time they were J-41s, I assumed that the ordered size would not be a problem. It was as they are now one half size too large. As i packed them for...
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2.5
#1032452
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Do not buy from shoebuy!

Shoebuy
#1059990
1.0
Details
Company does not honor their warranty, supervisor Paul P was very condescending towards my questions, I will never do business with them again and will tell all I know not to either, not sure how they remain in business!
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Customer service
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Warranty

Short Review on April 09, 2017

Shoebuy
#1032121
1.5
Details
Cannot get a return merchandise shipping label from Shoebuy. Want to return shoes and need shipping label. Called twice since 3 31 17 to 4 7 17. Need address to return item and I will pay for shipping.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Shoes Review

Shoebuy
#993671
1.0
Details
SB misleads the consumer, poor customer service. They will take your money and leave you with shoes that you cannot wear. I made 4 attempts to get a return label, twice within 30 days of purchase. 60 plus days have passed, SB Customer Ser said I can no longer return shoes; even with confirmation of within 30 days of purchase.
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Customer service
Delivery Service
Product or Service Quality
Staff

Shoebuy Customer Care Review

Shoebuy
#920194
1.0
Details
Horrible customer service. they refuse to respond! Canceled an order an hour after ordering AND 2 days before it shipped. Yet they mailed it anyways and now im stuck paying a restocking fee! Never again
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Customer service
Exchange, Refund and Cancellation Policy
I purchased items from Shoe Buy during the 2015 holiday season and have been receiving unwanted emails one or two times per day ever since. I have used their Unsubscribe link in excess of 100 times and have called customer service to have them unsubscribe me and still...
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1.3
#1009584
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First off, their shoes take forever to arrive to your home. IF you must return, for any reason,,,,it then takes about a week to return back to their warehouse. They charge a 'restocking fee' AND you'll wait about 6 BUSINESS DAYS to receive your refund (minus the...
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Product
#1002051
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50 days after they took my money, I emailed them to see what happened to my order. I got no response and all they did was refund my money on PayPal. Their site says 5 -10 business days for shipping ? Shipping is very expensive and they don't even acknowledge their...
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1.0
I didn't like
  • I didnt like a thing
  • Lousy customer service
#987348
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I bought a ballet wrap skirt throughout the Amazon marketplace in an adult size small - when I got the skirt and tried it on it was immediately apparent that this skirt would not work - it did not cover like other size small ballet skirts do - clearly this skirt was...
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1.0
I didn't like
  • Customer service and false advertising
#978962
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I bought dr martens as Christmas present for my daughter on Dec. 14. Today is already Dec 21 and the shoes has not been shipped yet. I almost forgot I bought the shoes. They dont disclose this stuff coz they want your money most likely. I called customer service and...
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Anonymous
Anonymous

That's nothing I ordered January 9th a pair of docs and to this day it's still under "processing" and not shipped which means that it will be a month worth of waiting if they ...

#977328
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My daughter wanted this ugg boot for Christmas. I searched everywhere for her size. I was told my order was being processed. I was looking forward to receive these ugg boots any day. They had my daughters size on several sites but I decided to go with Shoebuy because...
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1.0
#974799
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Ordered a pair of DrMarten Boots from one of their ebay auctions and use the UK size like their website ask. Boots arrived wrong size. Sent them back with a note. Next day I ordered another pair from there ebay auction and right in their new auction it said to order...
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1.0
I didn't like
  • No satisfaction
#969325
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